FAQs
General Question
A: No, we operate exclusively online. This allows us to offer a wide range of products and competitive prices.
A: You can create an account by clicking on the “Sign Up” button on our homepage and filling in the required information.
A: You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our homepage. You’ll receive updates on new products, promotions, and more.
A: You can stay informed about new products and promotions by signing up for our newsletter, following us on social media, and regularly checking our website.
A: We specialize in custom and replicated parts for classic BMW models. Our inventory also includes a wide range of OEM parts and accessories, including aftermarket high-quality replicas.
A: Yes, we encourage customers to leave reviews for products they have purchased. You can leave a review on the product page by logging into your account.
A: Our privacy policy outlines how we collect, use, and protect your personal information. You can view our full privacy policy here.
Shipping and Delivery
A: Our website products were carefully selected to suit your needs. Due to the cost involved in storing, shipping, and packing the listed products. We will be shipping all products directly from the respective manufacturers located in different countries
A: Shipping times vary depending on the part, shipping location, and delivery address. Typically, shipping can take anywhere from 5 to 30 days.
A: You can check the status of your order by logging into your account and viewing your order history. You will also receive email updates as your order progresses.
A: Expedited shipping options are available at an additional cost for few products. You can select the expedited shipping option at checkout when available or contact us for more information
A: Customs fees vary by country and are not included in our shipping fees. Please check with your local customs office for more information.
A: If you receive a damaged part, please refuse the delivery or communicate with the delivery company to open a claim as the first step. After initiating the claim with the delivery company, contact us immediately. We will assist you with the claim process and provide instructions on the next steps after the claim is processed.
A: Yes, we offer international shipping. The delivery time will vary based on the destination country.
Orders and Lead Time
A: If a product is listed as in stock on the product page, it means it is either ready to ship or can be quickly manufactured upon request.
A: The lead time for made-to-order products varies. You will be able to see the estimated lead time on the product page. We will keep you updated on the status of your order.
A: You can check the status of your order by logging into your account and viewing your order history. You will also receive email updates as your order progresses.
A: Expedited shipping options are available at an additional cost for few products. You can select the expedited shipping option at checkout when available or contact us for more information
A: Orders can be cancelled or changed within 24 hours of placement. Please contact our customer service team as soon as possible to make any modifications.
Returns and Refunds
A: We accept returns within 30 days of delivery. The returned item must be in its original condition and packaging. Please contact our customer service team for return instructions.
A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with further instructions. Terms and Conditions Apply
A: Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase after inspecting the returned item. Terms and Conditions Apply.
A: If you receive a damaged part, please contact us immediately. We will arrange for a replacement or a refund, and provide instructions for returning the damaged item.
A: Orders can be cancelled or changed within 24 hours of placement. Please contact our customer service team as soon as possible to make any modifications.
A: If you receive a damaged part, please refuse the delivery or communicate with the delivery company to open a claim as the first step. After initiating the claim with the delivery company, contact us immediately. We will assist you with the claim process and provide instructions on the next steps after the claim is processed.
Customer Support
A: You can reach our customer support team via email at [email protected]. We are available Monday through Friday from 9 AM to 5 PM (GMT +4).
A: Yes, we offer technical support for installing parts. Please visit our Documents page for more information or contact our support team for assistance.
Products Technical Information
A: We specialize in custom and replicated parts for classic BMW models. Our inventory also includes a wide range of OEM parts and accessories, including aftermarket high-quality replicas.
A: Read our Headlight Wipers installation manual to identify your headlight grill specs
A: Installing the headlight wiper kit to your US specs grill will not be possible without small modifications that can be easily made by following our installation manual
A: Yes, that will be possible if you connect them to your windshield hose. This will allow you to use the water spray for both your headlights and windshield together
A: No. Our products are made from the highest auto industry materials that is an exact copy of the original OEM product. We have used industrial molds, high quality materials, and original measurements to ensure that you are owning the most suitable replacement of the original product.
A: Our headlight wipers are made from the highest industrial materials that is weather, rust, water, and oil resistant. The plastic tabs all around the product have a melting point of 200 degrees Celsius
A: No, we do not provide those tools, however we do recommend the tools to be used in case you are willing to modify your headlight grill
A: Our products are unique in every package. They are carefully designed, tested, packed, and tagged so they will not be confused with other lower-class options available in the market. Our headlight wipers were designed to 100% match the original parts made by Bosh for BMW.
A: You can stay informed about new products and promotions by signing up for our newsletter, following us on social media, and regularly checking our website.
A: Yes, we encourage customers to leave reviews for products they have purchased. You can leave a review on the product page by logging into your account.
A: Yes, we provide installation guides for many of our parts. You can find these guides on the product pages or in our Documents section.
A: Yes, we can source or manufacture custom parts upon request. Please contact our customer service team with your requirements.